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BUSINESS CARDS
Best Value Business Cards
White Linen Business Cards
Laminated Business Cards
Laminated + Foil Stamp Business Cards
PROMOTIONAL ITEMS
Promotional Items 2017
Holiday Greetings 2017
Packaging Products 2017
Magnets
BUSINESS & OFFICE PRODUCTS
Letterheads
#10 Envelopes, White 24lb.
Large Open End Envelopes
Cheques & Stamps
FLYERS & BROCHURES
Flyers
Brochures
BOOKS / CALENDARS
5.5" X 8.5" Self Cover Books
8.5" X 11" Self Cover Books
POSTCARDS
4" X 6" Postcards
5" X 7" Postcards
5.5" X 8.5" Postcards
SIGNAGE
Coroplast Signs
Banners
Pull Up Banners
Lawn Bag Signs
Posters
Two Post Frames
Crane Sign Holder
DIGITAL PRINTING & COPYING
Flyers ( Digital Printing )
Brochures ( Digital Printing )
Digital Colour Copying
Digital Black & White Copying
Sick Kids Hospital Foundation
Make A Wish Foundation
Hospice Vaughan
FREQUENTLY ASKED QUESTIONS

We hope you find the information you are looking for here. Please contact us for further help.
Account Setup/ Login
1.) How do I set-up an account?
Setting up an account is quick and simple. To get started, click the Login menu at the top right side of the page. Next click the Create a New Account link above the login form and you'll see our Customer Profile form.

Complete the set-up process by simply filling out the Account Profile form and clicking the Register button when you're done. You account will be reviewed within one business day and, if approved, you will receive an email confirming your account activation.


2.) How do I login to my account?
Click the Login menu at the top right side of the page. Then enter the Email Address and Password set for your account and, press the Login button.

If you do not know the Email Address or Password set for your account, please see the next topic.


3.) How do I obtain my login email or password?
If you do not know the Email Address set for your account, it's the same one we send appointment notifications to. If you haven't received any, please contact us to ensure we have your email address on file.

If you know your Email Address but, do not know your Password, click the Login menu at the top right side of the page.

Then enter the Email Address set for your account in the login form and, click the Retrieve My Password link near the bottom of the page. Your password will be sent to your email address.

Please note; the same email address can be used for several family members as long as, a different password is set for each account. The password retrieval email will contain all account passwords. You can then enter the specific password for the family member's account you want to access.


4.) Why can't I login to my account?
If you see the Account Not Found error message when you try to login, this means you have not entered the Email Address or Password currently set for your account.

If you do not know the email address or password set for your account, please see the previous topic.

Please note; that passwords are case-sensitive so you must enter uppercase and lowercase characters appropriately.


5.) How can I change my login email address?
To change the Email Address set for your account, simply login to your online account (as described above) using the old email address.

Then click the Account Profile menu and change the Email Address displayed in the profile form. After you press the Submit button, a confirmation email will be sent to the new email address you have set. You must click the confirmation link in this email before your account will be updated.

If you set the wrong email address and/or want to cancel this change, you can click the cancel pending updates link displayed in your account profile.


6.) How can I change my login password?
The default password set for your account is very secure, but it may be difficult to remember.

However it's easy to change this by simply logging into your online account (as described above) and updating your account profile.

To begin, click the Account Profile menu and then click the change link displayed after the word Password in the profile form. You then enter your Current Password and a New Password (twice). Don't forget to press the Update button to save your new password.


File Preparation
7.) How do I set the correct File Size and Crop Trim marks
Begin by setting the Document Page Size to the final size of the business cards, flyers, etc. The page size outline can be seen if you set Show Artboard and this is where the document will be cropped/ trimmed.

Note: some programs such as Adobe Illustrator have a Crop Area function to create crop marks in the file. DO NOT use this function since it will create a 2nd set of crop marks.

When creating your artwork; ensure you are using the proper Bleed (so artwork extends outside the Artboard) and Safe Margins (so importent text and images will not be cut off). See topics below for details.

To create the output file; select Save As PDF file type and click Margins and Bleeds options. Then checkmark to include the Trim Marks and enter 1/8" (0.125") for the Bleed Margins.

The proper Crop Marks and Bleed will then be automatically inserted into the PDF file.


8.) A 1/8" (0.125") Bleed Margin must be included in the file
Bleed margins are 1/8" (0.125") outside the crop/ trim marks. Bleed is critical to ensure artwork will extend to the edges and to allow for cutter variance. Items such as background and design elements should always extend out to the Bleed margin.

Failing to provide bleed information and crop marks can result in the printed product showing a thin area of white on the edge. If your file does not consist of bleed, it will be rejected by our prepress department and we will request for a new file with bleed. This will result in delaying the turnaround time.




9.) A 1/8" (0.125") Safe Margin must be used to ensure important text and images are not lost
Safe Margins are 1/8" (0.125") inside the crop/ trim marks. Safe margins are invisible guideline borders to ensure that all important text, images, etc will not be cut off (lost) when the document is trimmed down to the final size.




10.) All images must be embedded and all type must be embedded/ outlined
The file you upload to Superior Printing & Litho Inc. must have font/ imaged embedded or outlined, or else, we will not be able to process your file.

Tutorial on how to embed images:

Adobe InDesign: Window > Links
Choose the image you want to embed from the list and click on the arrow and select "Embed File".

Adobe Illustrator: Window > Links
Choose the image you want to embed from the list and click on the arrow and select "Embed Image".
Instruction on how to convert to outlines
Select your text box. Under "Type menu" select Create Outlines.


11.) What File Format should my file be?
We strongly recommend you save your file as a high-resolution PDF file with bleed. The online checkout only allows you to upload a PDF file type.

However if you must send us another file type, we can accept the following formats: Adobe Illustrator AI and EPS files, Adobe Photoshop TIFF, JPG and flattened PSD files. But you must first create your order and then upload the alternate format into your client account.


12.) What Colour Mode should my file be?
Your files should always be in CMYK, anything else may result in a colour shift when other colour modes are converted into CMYK. For best results, the design file should start off as a CMYK colour mode.


13.) What resolution is preferred?
Images and artwork should be 300 DPI


14.) Borders
For products such as business cards, we would recommend customers to avoid borders. If the border is too close to the outline, it may results in the final product to be off-center slightly.




15.) Check Files for Overprint issues
Overprinting refers to the process of printing one colour on top of another. If you do not want this to happen make sure that the overprint options are turned off and switched to knockout in your document. Below, the file was not switched to overprint, even though the white text is showed on screen, when printed, the white text did not show up due to overprint issues.

Please note that our file preview does not display overprint issues, therefore, it is critical to check your file for overprint issues before uploading the file to us.




16.) Transparency Issues with PMS colours
Transparency effects are generally not preferred in printing, and only on screen. It causes ripping issues and elements to disappear. To prevent this, do not use any shadow, glows and transparency on top of a spot colour - always convert your spot colour to CMYK before using any transparency effects.


17.) Rich black and Total Ink Coverage
We are limited maximum ink coverage of 300%, anything over may result in many print related problems such as cracking. To achieve a rich black, we will recommend the values 30C, 20M, 20Y, 100K


18.) Black text
We will always require 100% K for black text (C0, M0, Y0, K100). Rich black should not be used for type or thin lines because it will result in fuzziness and mis-registration issues.


19.) Blues and Purples
Blues and Purples has always been a problem in the printing industry because the two colours are so close together in the CMYK spectrum. In order to ensure the two colours come up the correct tones, leave at least 15% differences in your Cyan and Magenta Values. (Example C100/M85/Y0/K0)
For print to look blue, Cyan>Magenta by 15%
For print to look purple, Cyan < Magenta by 15%



20.) Red and Orange
Red and Orange are also problematic on press because the two colours are close together in the CMYK spectrum. In order to ensure the two colours come up the correct tones, leave at least 15% differences in your Magenta and Yellow Values. (Example C0/M100/Y85/K0)
For print to look Red, Magenta > Yellow by 15%
For print to look Orange, Magenta < Yellow by 15%


21.) Vector Vs Raster
Vector images use mathematical equations to define each component of an image. This allows vector images to retain their high-quality at any size. Programs like Adobe Illustrator, Corel Draw, or Adobe Freehand uses vector graphics. Vector images should be used for all text and logos if possible. They result in the clearest image and can be re-sized without losing resolution.

A raster image is composed of a collection of tiny dots called pixels. When these pixels are small, and placed close together, they fool the eye into forming a single image. Raster images work great when subtle gradations of colour are necessary. Because they contain a fixed number of pixels, a major disadvantage of raster images is that their quality suffers when they are enlarged or otherwise transformed.

We would also recommend fonts and logos to be vector for print with maximum clarity.


Order Jobs
22.) How do I get an instant quote?
Select the product you want to order, on the right hand side, you can automatically select the quantity and other option to get the total pricing.


23.) What is the low-res preview?
The low-res preview is to ensure you have uploaded the correct job. This preview is not a proof, meaning, it has not been preflight, ripped and does not simulate any overprint issues.


24.) How do I specify shipping?
UPS is our shipping courier. Please provide an address for delivery and choose a shipping service. Available shipping services include UPS Standard, UPS Express and Pick-up.


25.) How do I pay for my print work?
You can view all the billing information before placing the order in our Check-Out. Verify all relevant information, check off that you accepted the terms and then click on the Confirm button. This brings you to where you can fill your credit card information to complete your order. Payment can be made using either Visa, MasterCard, American Express or Paypal e-Check.


Shipping
26.) Which shipping service do you offer?
We ship with UPS and offer two types of courier service - UPS Standard & UPS Express.

You can also select the Pick-up option and pick up your order at our Superior Printing & Litho Inc. Shipping Department - 255 Spinnaker Way, Unit 1, Vaughan, ON L4K 4J1

Please ensure you have your Superior Printing & Litho Inc. reference number available when picking up your job.

27.) Can we split ship jobs to different locations?
Each job can be shipped to only one location.


28.) Can Superior Printing & Litho Inc. ship to a third party address?
Yes, please provide the shipping address when placing your order and include your email address. A UPS tracking number will be sent to your email.


29.) Can I use my own shipping account?
Not at this time.


30.) Can Superior Printing & Litho Inc. combine my shipments?
In order for individual jobs to be shipped together they must be ordered at the same time within the same order.


31.) Which locations do you ship to?
We can ship to any location within Canada.


General FAQ
32.) Do you sell to the public?
Yes we sell to the public.

33.) How do I request samples?
Need to see a print sample? You may click here to request a sample. Please include your name, company name and mailing address in your message and we'll mail out a sample as soon as possible via Canada Post.


34.) What do I do if there is a problem with my job?
If there is a problem with your printed job please click here to contact us. Please include the job number and a description of the problem. If needed, we may request a picture/ scan of the product for visual quality control. After we have received your email, a representative will contact you.


35.) Where can I download guides to help me design my artwork?
You can download guides for our products by clicking the blue guide button located on each individual product page.


36.) How to I make a request for a custom size?
If there is a certain size that is not available on our Superior-Printing.com, you can request a custom size by following the steps below.
1. Place the order as the next biggest size available on Superior-Printing.com
2. Upload your file with the correct custom size dimensions with trim marks.
3. Then click here to specify your job number and the correct trim size, and we will manually adjust the size for you. If this custom size is not possible, a representative from Superior Printing & Litho Inc. will contact you before we process the job.


37.) How to I contact production about special instructions regarding my job?
Please click here and specify your job number for special instructions regarding jobs. If the special instructions are not possible, a representative from Superior Printing & Litho Inc. will contact you before we process the job. However, we will recommend contacting customer support in regards to whether these special instructions can be accommodated before placing your order.


38.) What if I have a custom job that is not available on the Superior Printing & Litho Inc. web site?
Please click here to request a custom quote. Our estimating department will get back to you within 24 hours with a quote.


39.) Can I make changes to my orders after my order has been placed?
Superior Printing & Litho Inc. is highly automated, depending on the situation, you may not be able to make changes to your order. Please click here to contact us.


40.) How do I report a problem with my order?
Please click here to contact us. Problems can be reported up to two weeks from the delivery date


41.) How are refunds or credit issues processed?
If a refund or a credit is required on a Superior Printing & Litho Inc. job we will issue a credit note for your next printing job.
Any refunds that are required to be processed back to a credit card will incur a 5% service charge.


42.) What happens if my file is rejected?
After submitting your job to Superior Printing & Litho Inc., the file will go directly to our prepress department for preflighting. If our prepress department has confirmed your file is not printable, they will reject your job and an automated email will be sent out to you requesting a new file. You must ensure you have entered in the correct email address in order for us to contact you. The email will provide a link allowing you to re-upload a new file under the same Superior Printing & Litho Inc. job number. Please do not reorder your job as a new job.

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