This document describes our information privacy practices.
Information We Collect
Information Collected Automatically
Whenever you visit our Website, we automatically collect some information about your transactions with us, and your use of our Website. For example, we automatically collect your IP address, for Superior Printing & Litho Inc. internal use only, such as to help us diagnose problems with our server and administer our Website. We also automatically track certain information about your activities on our Website such as the type of web browser you are using and click stream data. If you are a registered Superior Printing & Litho Inc. customer, we link this automatically-collected data to the Personal Information we collect about you described below. We use this linked information to do internal research on your interests and to help us better understand and serve you.
Information You Send To Us
If you choose to provide us with Personal Information, such as by sending us an e-mail or by filling out a form with your Personal Information and submitting it to us through our Website, we collect the Personal Information that you provide to us. For example, if you register or sign up for an account with us, we collect your name, e-mail address, and password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information. From time-to-time Superior Printing & Litho Inc. may give you the opportunity to participate in contests or surveys on our Website. If you participate, we will request certain Personal Information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose the requested information.
Information About Your Transactions With Us
In addition, we collect your order information and purchase and payment history.
Cookies and Similar Files
Our Website uses "cookies" and files that are similar to cookies. Cookies are alphanumeric identifiers created by your browser at our request and stored in an approved and standardized place on your computer. By transferring these cookies, Superior Printing & Litho Inc. assigns you a unique customer code and record locater. Information about your activity on our Website can then be included in your customer record, which is stored within the Superior Printing & Litho Inc. firewall. When you visit or return to our Website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. No Personal Information about you is stored on the cookie. Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our Website, including our Shopping Cart, will not work properly.
Use and Disclosure of Information
We use the information that we collect about you to maintain, improve, and administer our Website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience. In order to carry out certain business functions, such as order fulfillment, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose Personal Information that we collect about you to these companies to enable them to perform these services, but they are required to safeguard the Personal Information and are not authorized to use it for any other purpose than completing their contractual requirements to Superior Printing & Litho Inc.. For example, as a part of the normal process of completing your purchase, Superior Printing & Litho Inc. may provide your Personal Information to a third party payment processor, such as Paypal.com depending on your chosen method of payment. Please be aware that, because of the limitations of the systems used by some financial institutions, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, such as Paypal.com instead of or in addition to the Superior Printing & Litho Inc. name. We may also disclose information, including Personal Information we collect about you in other circumstances as required or permitted by law. For example, Superior Printing & Litho Inc. reserves the right to disclose Personal Information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our terms, or to protect the rights or property of Superior Printing & Litho Inc. or others. In addition, it is possible that in the future another company may acquire Superior Printing & Litho Inc. or its assets. It is also possible that Superior Printing & Litho Inc. may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your Personal Information, may be transferred to the new business entity as one of Superior Printing & Litho Inc.'s assets. In such an event, we will update this policy to reflect any change in ownership or control of your Personal Information.
Links to Third Party Products and Services
While you are visiting or using the Website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies not owned or operated by Superior Printing & Litho Inc.. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be collected and used by the third party and not by Superior Printing & Litho Inc.. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party.
You may opt in to receiving e-mails from Superior Printing & Litho Inc. about products and services that may be of interest to you, by checking the appropriate box during registration or, following registration, by logging in and selecting "Your Profile" and checking the applicable box. You may also opt-in by sending a written request to the address below. If you send a written request, please be sure to include your exact name, mailing address and telephone number(s).
If you do not want to receive e-mails from Superior Printing & Litho Inc. about products and services that may be of interest to you, simply login to your account and un-check the Opt-In check box in Your Account Profile.
Deactivation of Your Account
You may also click here
to request deactivation of your Superior Printing & Litho Inc.
account or, by writing to the to the Customer Care address below. Please note that some information may remain in our archived records after your account has been deactivated.
Mailing Address for Written Requests
If you choose to indicate your preferences by mail, please be sure to include your exact name, mailing address, telephone number and specific preferences and send your written requests to the following address:
Superior Printing & Litho Inc.Customer Care
255 Spinnaker Way, Unit 1
Vaughan, ON, L4K 4J1
How To Manage Your Account
If you wish to change your name, e-mail address, password, communication and/or opt-in preferences after you have registered, you can access your account by logging into My Account and selecting Account Update. You may also click here
to request these changes, by calling 1-800-363-2087 or 905-669-5438 or, in writing to the Customer Care address above.
When you sign-in or are ready to send your order, we use the strongest available, industry standard Secure Sockets Layer (SSL) security technology to encrypt and safely transfer this information through the Internet. The order payment pages on this website and at PayPal.com are 100% protected with SSL encryption and backed by their international security guarantees. Any time that personal or financial information is stored on our web servers, it is further encrypted using two different methods to protect it against web server intrusions. This information is regularly backed-up and maintained at secured off-site locations in accordance with our data facility disaster and recovery protocols.
When you establish an account at Superior Printing & Litho Inc., you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by going to "My Account" and selecting "Account Update" Superior Printing & Litho Inc. authorizes only those persons who need to know Personal Information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our Website to access your Personal Information. With respect to certain website hosting and other products and services provided to you, we may obtain access to data about your end users or customers. We generally process and use such end user and customer data on your behalf and under your instructions in accordance with our role as a mere processor of any such information on your behalf.